We are holidaymakers stranded in Mauritius by the conflict in the Gulf. Our return flight, booked as part of a Virgin Holidays package, was routed via Dubai and was cancelled.
We were advised by Virgin’s local representative that we should arrange and pay for accommodation ourselves until flights resumed, and reclaim it on our travel insurance. Only after we challenged this position did Virgin agree to cover hotel costs.
However, other Virgin guests were continuing to fund their rooms themselves, and some were downgrading to keep the costs down.
We were also told that we would have to wait until the airline Virgin had originally booked us on resumed operations, and that if we wanted to find an earlier flight with a different carrier we would have to claim the cost from our insurer.
We were stranded as flights were cancelled, but the travel company didn’t seem aware of our rights
- ai
- chatgpt
- gamini
- depseek
“On this occasion, customers in some destinations were advised to arrange immediate short-term accommodation extensions directly with their hotel to ensure they had somewhere to stay without delay, with expenses to be reimbursed by submitting a claim to us. We apologise for any miscommunication regarding our policy.”
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